Secure Shopping Policy

At ACEMILLIA PHARMACEUTICALS (M) SDN. BHD., your privacy and security are our highest priorities. We use industry-leading safeguards to protect your personal data and ensure every transaction is safe—especially when purchasing pharmaceuticals, supplements, surgical instruments, and advanced robotic surgical systems.

1) Data Protection & Privacy

• We collect only the data necessary to process orders and provide support.
• Personal information is handled in accordance with applicable data protection laws (e.g., PDPA/GDPR where applicable).
• We do not sell or rent your personal data to third parties for marketing.
• Access to customer data is restricted to authorized personnel under confidentiality obligations.

2) Secure Website & Encryption

• Our site uses HTTPS/SSL to encrypt data in transit between your device and our servers.
• Security headers, rate limiting, and continuous patching help protect against common web threats.

3) Payments & PCI DSS

• All card payments are processed by PCI DSS–compliant payment gateways (e.g., Visa/Mastercard/FPX/e-wallets).
• We do not store full credit/debit card numbers on our servers.
• 3-D Secure / OTP may be required by your bank for additional verification.

4) Fraud Prevention

• Orders may undergo verification (billing/shipping check, contact confirmation) to prevent unauthorized use.
• Suspicious transactions may be refused, cancelled, or held pending review.
• Multiple failed payment attempts or mismatched details can trigger protective measures.

5) Account Security

• Use a strong, unique password for your account and keep it confidential.
• Enable available verification steps (e.g., email/SMS confirmations) for sensitive actions.
• Log out of shared devices and keep your browser and OS up to date.

6) Order Integrity & Safe Delivery

• Packages are sealed and shipped via trusted carriers with tracking.
• High-value devices/equipment ship via insured services; delivery appointments and identity checks may apply.
• Inspect parcels on arrival and report tampering or damage within 7 days.

7) Your Responsibilities

• Ensure your contact, payment, and delivery details are accurate and current.
• Notify us immediately if you suspect unauthorized activity on your account.
• Follow storage/handling guidance for temperature-sensitive or regulated items upon delivery.

8) Changes to This Policy

• We may update this policy to reflect improvements or regulatory changes. Revisions are effective upon posting on this page.